Blackminster
Hearing Centre Blackminster
Hearing Centre
We try to be 100% fair
with our customers without
having to resort to "the fine print". However the lawyers want us to
put
our Terms Of Business in writing.
The various points are listed below - please feel free to give us a
call
on 01386 830 100 if you
have any questions.
Hearing test fees: We usually offer hearing tests and hearing evaluations free of charge. However we reserve the right to charge for this service. Customers who wish to take away a copy of their audiogram and hearing assessment details must notify us in advance and will be charged a fee of £80.
Free trials: We have a limited stock of various "demo" digital hearing aids which we can loan out for trial for periods of typically up to 1 week free-of-charge. This service is subject to availability and is provided at the discretion of Blackminster Hearing Centre. A refundable deposit may be required.
Trial & Refund terms: A full refund on a purchased aid is available if the hearing aid is returned in good condition within an initial trial period of 30 calendar days from the purchase date, less a handling fee of £100 for BTE (Behind The Ear) aids and of £150 for ITE (In The Ear) aids.
Credit facilities: We currently do not offer credit terms - but please enquire if interested as we are investigating this possibility.
Title: Title in all goods remains with Blackminster Hearing Centre until fully paid for.
Guarantee: 2 years manufacturer's guarantee is normal for most hearing aids, unless otherwise advised. After that time any repairs etc will be chargeable.
Important note concerning Insurance: A manufacturer will typically cover all repair costs including parts & labour in the event of a hearing aid becoming faulty. It will NOT usually cover loss due to theft, fire etc nor will it cover accidental physical damage nor day-to-day problems such as wax blockages, cleaning etc. The customer is advised to consider obtaining additional insurance etc to cover these risks. We may be able to offer a suitable policy - please enquire.
Guarantee undertaking: As per the Hearing Aid Council Code Of Practice, Clause 19, we undertake to provide all possible assistance to clients so that they gain the full benefit of any manufacturer's guarantee.
Follow-up visit: "We undertake to arrange a further personal consultation with the client, at no further charge, at the place of the original consultation or wherever agreed by the client within 6 weeks of the supply of the hearing aid to assess the client's progress and to offer any assistance that may be required"
Fine tuning sessions: All necessary fine-tuning sessions taken in the first 30 calendar days after the purchase date will be included in the purchase price. If required, three further free fine-tuning sessions will be provided as part of the purchase price, if taken within 4 months of purchase date. Fine-tuning sessions after that time will be chargeable at £50 per 30-minute session.
Fitting of hearing aids bought elsewhere: If you bought your hearing aid elsewhere, e.g. abroad, we may be able provide a hearing assessment, fitting and fine-tuning sessions and support for a fee of £450. This will however be at our discretion and will require a personalised service level agreement on warranties etc.
Minor maintenance: Within the guarantee period, Blackminster Hearing Centre (at their discretion) will normally deal with minor issues such as re-tubing, minor wax blockages, wax trap replacement, filter replacement either free of charge or for a nominal fee.
VAT: All prices quoted include VAT, if applicable.
Provision of services: We reserve the right to decline any request for hearing aid sale, trial, or hearing test.
Credit & Debit cards: We currently do not accept credit card payments.
Repairs: On request, we will try to arrange for the repair for any "out of warranty" hearing aids purchased from us. Such repairs will be chargeable, at a typical cost of £85-£125.
Deposit: We will require a deposit cheque of at least £100 for all dispensing orders made at our practice.
Payments: The balance of all payments must be made prior or at time of hearing aid fitting / collection.
HAC Regulations: For any person-to-person sales made from our dispensing office we follow the Hearing Aid Council regulations. We can provide a copy of these on request.
Sorry, we do NOT supply hearing aids or related services to US nationals or US residents.